A handbook of management and leadership : a guide to managing for results / Michael Armstrong, Tina Stephens.

By: Armstrong, Michael, 1928-Contributor(s): Stephens, TinaMaterial type: TextTextPublication details: London ; Sterling, VA : Kogan Page, 2005Description: x, 242 p. ; 25 cmISBN: 9788175544031; 0749443448Other title: Management and leadershipSubject(s): Management -- Handbooks, manuals, etc | Leadership -- Handbooks, manuals, etcOnline resources: Table of contents
Contents:
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Open Shelf Books Open Shelf Books Main Library -University of Zimbabwe
Main Library Stack Room 2
mntk2 HD38.15 (Browse shelf (Opens below)) 1 Available 36005010734

Includes bibliographical references and index.

The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.

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