A handbook of management and leadership :

Armstrong, Michael, 1928-

A handbook of management and leadership : a guide to managing for results / Management and leadership. Michael Armstrong, Tina Stephens. - London ; Sterling, VA : Kogan Page, 2005. - x, 242 p. ; 25 cm.

Includes bibliographical references and index.

The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.

9788175544031 0749443448

2005001556

GBA503027 bnb


Management--Handbooks, manuals, etc.
Leadership--Handbooks, manuals, etc.